Support

Compatibility, Features and Minimum Requirements

 
Q.
Can StoneMaps be used with the Garmin Rino GPS units to track other people at the resorts?
 
A.

Absolutely. The Rino GPS units are an excellent solution for tracking others at the resort. You can see where you are and see the location of your kids on the resort map. In addition, Rino GPS units are rugged and waterproof so you don't have to worry about getting them wet.

If you don't own Rino GPS units, we have teamed up with GPS4Rent.com to provide Rino GPS units for rent that are pre-loaded with resort maps.

Note that the legacy Rino 110 GPS does not support supplemental maps and hence cannot be used with StoneMaps or any other maps.

 
 
 
Q.
What is the "eye" symbolTM?
 
A.

Every StoneMaps resort GPS map displays this symbol verifying that it has been professionally surveyed by visiting the resort in person. It is your assurance that the maps you purchase are both accurate and complete.

Some companies sell map data that is generated from incomplete or out-of-date sources and are not verified by surveying the site in person. Map data that is not professionally verified is unreliable and it can direct you to an inconvenient or even dangerous situation. Don't waste your time or money by settling for map data that hasn't been surveyed and verified on-site for accuracy and that does not display this symbol.

 
 
 
Q.
Do I need any special software to use StoneMaps on my GPS?
 
A.
No. StoneMaps comes with all the software that you need to use your resort maps on your GPS. You will need a hardware cable in order to transfer the maps from your computer to your GPS. StoneMaps support both USB cables for modern GPS units as well as serial cables for legacy GPS units.
 
 
 
Q.
Which operating systems are supported?
 
A.
StoneMaps supports Windows 98 and newer operating systems - including Windows 7 64-bit. If you have a Macintosh, please contact us to arrange for a special map transfer utility.
 
 
 
Q.
Which Garmin GPS units are supported?
 
A.
StoneMaps are compatible with all Garmin brand GPS units that support supplemental maps, such as the Nuvi series, GPSMap series, Colorado series, Oregon series, Rino series (except Rino 110), and many more. If you are unsure whether your Garmin GPS unit supports supplemental maps, please consult your GPS Owners manual, the Garmin website, or contact us.
 
 
 
Q.
Do you make maps for Magellan brand GPS units?
 
A.
Yes. The Magellan version of StoneMaps are available through the Magellan website (Maps > Outdoor Maps > Other Maps).
 
 
 
Q.
Do you make maps for TomTom, Lowrance, or other brand GPS units?
 
A.
Not at this time. However, contact us and let us know if you are interested in maps for other brand GPS units.
 
 
 
Q.
I have more than one GPS unit. Do I need to purchase a separate map for each unit - just like Garmin and most GPS map suppliers?
 
A.
Yes. StoneMaps will operate on only the GPS unit that is defined at the time of purchase. Each map transfer utility will clearly state the GPS unit for which it was created. If you have multiple GPS units and would like to order a single map transfer utility or other special requests, contact us and we may be able to accomodate your request.
 
 

Transferring Maps to Your GPS

Installation Guides:
    StoneMaps Install Guide for Garmin GPS Units
    StoneMaps Install Guide for Magellan GPS Units
     
 
Q.
Do I have to purchase a Secure Digital memory card (SD Card) to use StoneMaps?
 
A.
No. Almost all Garmin GPS units that support supplemental maps have the ability to store them in internal memory. Those that require a SD Card come with one. Provided you are loading only one supplemental map, then you don't need to purchase an additional SD Card.
 
 
 
Q.
I have a Nuvi with built in City Navigator street maps. Can I also use StoneMaps at the same time?
 
A.
Yes. In addition to the built in maps, one supplemental map can be stored in internal memory. This is true not only for Nuvi GPS units, but for most Garmin GPS units that support supplemental maps.
 
 
 
Q.
In addition to the built in maps on my GPS unit, I also have another supplemental map loaded to internal memory. Can I put StoneMaps on an expansion Secure Digital memory card (SD Card)?
 
A.
Yes provided that your GPS has the ability to use expansion SD Cards. Most GPS units have two memory locations - internal memory and an expansion SD card. StoneMaps can be stored in either location. The easiest way to transfer StoneMaps to a SD Card is to remove it from your GPS and put it into your computer. When you run the map transfer utility, it will automatically detect the SD Card and transfer your maps to it.
 
 
 
Q.
Can I install more than one map on the same SD Card - such as my Garmin City Navigator SD Card that I purchased separately?
 
A.
Only one mapset can be stored per SD Card (or into internal memory). NEVER ATTEMPT TO INSTALL supplemental maps onto a SD Card that contains an existing commercial map - such as the Garmin City Navigator SD Card. Doing so will almost certainly delete the existing map and Garmin's policy is not to replace data that you unintentionally delete. Instead, use a blank SD Card.
 
 
 
Q.
How do I confirm that the map has successfully transferred to my GPS?
 
A.

Each GPS unit has a "Map Info" section that can be used to see exactly which maps have been transferred to you GPS and are stored inside. You can view the list of loaded maps by selecting the "Map Info" section on your GPS. The steps to view the "Map Info" section are different for each GPS. Please refer to the documentation that came with your GPS for more information.

Nuvi, Zumo Series Example: Main Screen > Settings > Map > Map Info (button at bottom center)

eTrex, GPSMap, Rino Series Example: Map Viewing Screen > Menu button > Setup Map > Joystick to the Information Screen

 
 
 
Q.
Do I need Garmin's Mapsource software to use StoneMaps?
 
A.
No. StoneMaps comes with its own map transfer utility so you do not need Garmin's Mapsource software. You may use Mapsource to transfer waypoints, track, and routes to GPS units with StoneMaps. Since StoneMaps is a supplemental basemap, it will not affect any waypoints, tracks, or routes that you use on the GPS. You cannot use Mapsource to transfer StoneMaps off of your GPS unit.
 
 

Using Your Maps

 
Q.
Will StoneMaps conflict with my saved waypoints and tracks?
 
A.

No. StoneMaps products are not simply a collection of waypoints and tracks, but are fully featured basemaps that install easily on your GPS unit. Basemaps do not interfere with waypoints, routes, or tracks that you may wish to record or store on your GPS unit, but rather act as a map underneath your stored data.

 
 
 
Q.
My map has been successfully transferred, but it doesn't seem to display on my GPS. Why?
 
A.

There are two common reasons why you may not see your StoneMaps displayed on your GPS unit. The first reason is that you simply may not be zoomed in close enough to see the map detail. StoneMaps are optimized for use within the resort and contain many small land features that aren't found on other types of GPS maps. Be sure that you are viewing the correct area and that you have zoomed in so that the scale is around one mile or less.

The second reason is that you may have "overlapping" map data loaded on your GPS unit. Your GPS unit determines the best way to display map files. When two or more map files are loaded on your GPS unit that contain map data for the same geographic area, your GPS unit must decide which map to display "on top" and which map will be hidden "underneath". If you wish to change the display, you can do so by changing the map display options on your GPS.

Example: You have a Nuvi 350 with City Navigator North America NT pre-loaded. You purchase and successfully transfer the StoneMaps Florida 7-Park GPS map to your Nuvi. However, when you pan over the Orlando area, you don't see the StoneMaps map detail for the amusement parks. The City Navigator map is displayed "on top" of the Florida 7-Park map.

 
 
 
Q.
How do I change the map display options to choose which map is displayed?
 
A.

The "Map Info" section on your GPS controls which maps will be displayed. Each map in this section has a checkbox in front of the name. The checkbox signifies whether the map will be displayed or not. Simply check or uncheck the box of a given map to have the GPS unit display or not display the map.

Example: You have a Nuvi 350 and you suspect that the City Navigator map is displayed "on top" of the Florida 7-Park map. You go to the "Map Info" section on your GPS and see that both maps are stored inside and that both maps have a checkbox in front of the name. You uncheck the box in front of the City Navigator map and then return to the 2D map screen. When you pan to the Orlando area, you now see the detailed amusement park maps contained in the StoneMaps Florida 7-Park map collection.

 
 
 
Q.
How do I find Points of Interest (POIs)?
 
A.

Many GPS units have the ability to find specific Points of Interest. StoneMaps Amusement Park maps use "outdoor type" Points of Interest and are compatible with Garmin GPS units that support finding and displaying these types. Points of Interest are grouped into the following categories:

POI Category Map Features
Attractions (or Recreation) Amusement Park Entrance and Ticket Booths
Geographic (or Manmade Places) Amusement Park Rides
Services (or Auto Services) Restrooms
Entertainment Character Greetings

The steps to find Points of Interest are vary by model of GPS. Also, many GPS units will limit their Points of Interest search to the areas around your current location. You may need to actually be at the resort in order for the search functions to work. On some GPS models you can find Points of Interest that are far away by first panning to the general area and then pressing the "Find" button. Please refer to the documentation that came with your GPS for more information.

The Nuvi and Street Pilot series of GPS units are primarily made for use inside a vehicle. As such, Garmin has not included the "Geographic" category in many Nuvi models. You can still find these features by doing the following:

Nuvi Example: Where to? >> Spell Name >> (don't type anything) >> Done

StoneMaps Ski Resort maps contain points for ticket sales, restrooms, mountain patrol stations, on-mountain restaurants, and other important locations. Since Ski Resort maps cover a much larger area, these points are optimized for display on the GPS screen and can be easily found by zooming and panning, but are not searchable.

 
 
 
Q.
I have an automotive GPS. Will StoneMaps give me turn-by-turn directions to my destination?
 
A.

No. StoneMaps will allow you to see where you are at the resort and you can use "off-road" navigation to draw a straight line from your current location to your destination. However, you will not be directed to "turn left at the pretzel stand" or "turn right at the pine tree". You will find it much more natural to simply look at the 2D view of the map to see where you are and the location of your destination.

 
 
 
Q.
There are funny symbols next to the names of ski resort map features. What do they mean?
 
A.

StoneMaps use a text code to provide you extra information about map features such as the capacity of a lift or the difficulty of a ski run. In fact, the codes are so good, they are copyrighted! The codes are as follows:

 
 
 
Q.
Do your ski maps have topographic contours?
 
A.

Many years ago, StoneMaps ski maps contained topographic contours. However, our customers told us that displaying contour lines on the screen is not helpful at the zoomed in resolutions that are most used while skiing. More often the contour lines get confused with paths or ski runs.

StoneMaps spends considerable time testing our products with customers like yourself and our current maps benefit from this research. Our screen display is the most easy to use on the market. You will see the information that is most important to you with the least amount of clutter. Since our customer research shows that contour lines are not very helpful and are more confusing, they are not included in our latest generation of maps.

 
 
 
Q.
Do you offer a discount for map upgrades?
 
A.
Yes. We appreciate our previous customers. When you place your order, contact us for a 15% discount. Be sure to include your full name, order number, and the date of your purchase. Only one discounted purchase is available per previous order number and the name on the order must match the name on the previous order. This offer cannot be combined with any other discount.
 
 

Privacy

 
Q.
Does StoneMaps share personal information with others?
 
A.

StoneMaps does not sell or rent any personal information to others. We hate junk email as much as you do. We will only share information to the extent necessary to fulfill your order. For example, we may share your shipping address with our order fulfillment partner companies so they may deliver your order quickly and accurately. All partner companies have agreed to protect your personal information by not sharing it with others. We may, however, disclose personal information if we believe we are required to do so by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of StoneMaps, its users and the public. Personal information collected by StoneMaps may be stored and processed in the United States or any other country in which StoneMaps or its agents maintain facilities. By using the StoneMaps website, you consent to any such transfer of information outside of your country.

 
 

Support Contact

If you haven't been able to find an answer to your question elsewhere on this site, please feel free to contact us and we will answer your question as soon as possible. If you would like us to call you back, please include your phone number and a good time to reach you.